Privacy policy

Last updated: April 23, 2026

Zaeline manages this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the 'Services'). Zaeline is Powered by Shopify, enabling us to deliver the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase through or otherwise communicate with us via the Services. In the event of a conflict between our terms of service and this privacy policy, this privacy policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you indicate that you have read this privacy policy and that you understand the collection, use and disclosure of your data as described in this privacy policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details — name, address, billing address, delivery address, phone number and email address.
  • Financial information — payment card information, transaction data, payment method and payment confirmation.
  • Account details — username, password, security questions and preferences.
  • Transaction data — items you view, add to your cart, purchase, return or cancel.
  • Communications with us — information you include in messages to our customer service.
  • Device data — information about your device, browser, IP address and other unique identifiers.
  • Usage information — information about how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit the Services or make a purchase.
  • Automatically through the Services, through the use of cookies and similar technologies.
  • From our service providers, including Shopify.
  • From our partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing and improving the Services — processing payments, fulfilling orders, arranging shipping, processing returns and creating a personalized shopping experience.
  • Marketing and advertising — sending marketing and promotional messages by email or other channels, and displaying personalized advertisements.
  • Security and fraud prevention — verifying your account, detecting fraudulent activity and ensuring the security of our Services.
  • Communication — providing customer support and maintaining your business relationship with us.
  • Legal reasons — complying with applicable law and responding to valid legal proceedings.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, including:

  • With Shopify and other service providers who perform services on our behalf (such as payment processing, data analytics, customer support, storage and shipping).
  • With business and marketing partners for advertising purposes, in accordance with their own privacy statements.
  • When you give us permission to share certain information with third parties.
  • In connection with a business transaction, to comply with legal obligations or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services for you. Information you submit through the Services is shared with Shopify and third parties to enable the Services. Shopify may also use personal information collected about your interactions with our store and with other Shopify merchants. For more information on how Shopify uses your personal information, please refer to the Shopify Customer Privacy Policy. You may exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security of such sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, you may contact us at info@zaeline.com.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security measure is perfect. How long we retain your data depends on factors such as maintaining your account, complying with legal obligations and resolving disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right of access — you may request what personal information we hold about you.
  • Right to erasure — you may request that we delete your personal information.
  • Right to rectification — you may ask us to correct inaccurate information.
  • Right to portability — you may request a copy of your data.
  • Communication preferences — you may unsubscribe from promotional emails at any time via the unsubscribe link in our emails.

If you reside in the European Economic Area (EEA) or the United Kingdom, you additionally have the right to object to processing and to withdraw previously given consent.

To exercise your rights, you may contact us at info@zaeline.com. We will process your request in a timely manner in accordance with applicable law.

Complaints

Do you have complaints about the way we process your personal information? Please contact us at info@zaeline.com. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country.

International Transfers

We may transfer, store and process your personal information outside the country where you reside, including outside the European Economic Area. In such cases, we rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, to ensure an adequate level of protection.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will publish the revised policy on our website and update the "Last updated" date. We recommend reviewing this policy regularly.

Contact

Do you have questions about this privacy policy or wish to exercise your rights? Please contact us at info@zaeline.com. For the purposes of applicable privacy law, we are the data controller for your personal information.